Please note, once items have been personalised we cannot accept a return. This does not affect your statutory rights.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 14 days following the date of receipt of the product;
(b) the returned product is unused, in its original packaging with any labels still attached, and otherwise in a condition enabling
us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
(3) Returns procedure
Please print and complete the Free Returns Form
Products should be returned to us in the original mailing bag in the condition they were in when delivered to you, together with all accessories and packaging that were supplied with the product(s)
We will deduct a £2.00 re-stocking fee from any refund to your debit/credit card/paypal account in respect of the costs we will incur in administering the return.